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Fullabrook Farm Retreat Privacy Policy

This privacy policy sets out how Fullabrook Farm Retreat uses and protects any information that you give Fullabrook Farm Retreat when you complete a booking with us, or interact with us using methods outlined in this policy.


Fullabrook Farm Retreat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.



What information do we collect about you?


We collect information about you when you complete a booking with us. These details include: name, address, email address, telephone number and age group. This is stored on our online booking system. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. We use Google Analytics to for our own statistical analysis.



How information about you will be used


The information you provide when completing a booking (online or over the phone) is necessary for your booking to be processed. It is necessary for us to retain your data from the time of booking plus 6 months thereafter. During this time, we will not be able to remove your data.


Your data will remain on our internal booking system for 5 years from the last interaction with the booking. If you wish to review your information, or have your information amended or removed, please contact us. We share your details with selected business partners, including:


Cloud providers that help us to store your information

Payment services that process your payment information on our behalf

Search engine operators that help us understand how to improve our visibility online

Regulators and law enforcement agencies (if there is legal reason to do so)

IT and marketing service providers that help us with our own internal IT and marketing issues

We may need to use the contact details provided in order to contact you about your booking. For example, we may need to:

Contact you prior to your stay to discuss your break or take payment information.

Contact you whilst you are travelling to us to arrange a key safe, or to give you information about your stay.

Contact you after you have checked out if there has been an issue with your stay.

Contact you during your stay should any issue arise regarding your hut or guests.

The telephone numbers you provide will not be used for marketing purposes by us or any other third party. You do not have to tell us your phone number, but it will help us to contact you should we need to contact you about your booking.



Marketing and data analysis


We would like to send you information about our shepherds huts by email. If you have followed our double opt-in marketing consent process via website, you have agreed to receive these materials.


We process customer data for our own internal market research and data analysis. We may use various technologies to collect and store information when you use our website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons, to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.



Access to your information and correction


You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us. We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate.


Right to be forgotten: It is necessary for us to store customer information from the time of booking, and for 6 months after your stay. After this time, you may ask for your data to be removed from our systems, at which point your information will be removed from all of our databases within 5 working days. Please contact us if you wish for your details to be removed.


For more information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact us.





Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit or


You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.



Other websites


Our website contains links to other websites. This privacy policy applies to so when you link to other websites you should read their own privacy policies.



Your declaration


I understand the following: You will use the information I have provided to process booking. You will use the information provided to you for your own internal market research and data analysis. You will keep my information for 5 years from the last interaction with the booking. It is necessary for you to keep my data from the date of booking, and for 6 months after my break, after which time I may request for my data to be removed. I am responsible for the accuracy of the data given to you. I declare that the information I have given is correct and complete.


Updates to this policy


Please note, we are constantly reviewing how we process and protect your data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes but please check back frequently to see any updates or changes to our privacy policy on this site.



Concerns or complaints

If you have any complaints about how we are collecting, storing or processing your data, please contact us by email at


You may also complain to the ICO (Information Commissioners Office), the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

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