Fullabrook Farm Retreat Booking Terms and Conditions
Please read these Terms and Conditions carefully. Your booking and payment for a holiday constitutes acceptance of them.
MAKING A BOOKING
You must be 18 years of age or over to book accommodation and stay at Fullabrook Farm Retreat.
​
The maximum number of guests in the accommodation is two adults. No children or pets.
​
All bookings via our online reservation system require a deposit or full payment to secure your booking a non-refundable deposit of 30% (or full payment) of the cost of your stay is required. Bookings must be paid in full 6 weeks before your arrival date. If your booking is less than 6 weeks from the date of your stay the full cost of your stay is required
When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Fullabrook Farm Retreat.
​
If the balance is not paid by the due date Fullabrook Farm Retreat reserves the right to re-let your accommodation and retain the deposit.
​
The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.
​
Fullabrook Farm Retreat reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.
ARRIVAL AND DEPARTUTRE TIMES
Rentals commence at 4.00 pm on the day of arrival and terminate at 10.00 am on the day of departure. You will be sent a message if the hut becomes available before the 4.00pm check in time.
SITE ACCESS
We have off road parking on site. Please only park in the bays provided, not on the road or otherwise blocking access for anyone else.
CANCELLATIONS
Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.
When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.
​
We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.
​
If you are unable to travel to the shepherds hut for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.
​
REFUNDS
Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.
​
If your dates are resold:
You will be entitled to a refund of all payments you have made to us minus £50 cancellation fee.
​
If your dates cannot be resold then:
If you cancelled
Eight weeks or more prior to the check-in date
We will retain the deposit you paid at the time of booking.
​
Less than eight weeks to the check-in date
We will retain all payments made and you will be liable for any outstanding balance payment.
If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.
If we cancelled your stay:
​
In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.
​
If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.
​
HOLIDAY INSURANCE
We recommend that all holiday makers have their own insurance.
​
COMPLAINTS
Your stay at Fullabrook Farm Retreat should be an enjoyable break. Nevertheless, should you have cause for complaint, please advise us immediately, as it is difficult to investigate complaints of any nature once guests have returned home. Then we can endeavour to resolve the issue.
SMOKING POLICY
All Huts have a strict No Smoking Policy. Anyone who smokes outside are responsible for disposing of their cigarette butts in the sand bin provided and must not litter the surrounding area.
Anyone to have been found smoking in the huts will be subject to a £150 deep clean charge.
CANDLES
Due to the high fire risk with a wooden structure, the use of candles and tea lights, are not permitted inside the Shepherds Hut at any time.
PETS
Sorry we do not allow dogs or pets of any kind. Our farm and woodland is home to wild animals and neighbouring fields contain horses and livestock which can be scared by straying dogs.
GUEST BEHAVIOUR & NOISE
It’s important to us that all our guests enjoy a peaceful and relaxing stay with us. Fullabrook Farm Retreat is in a quiet, remote location in the countryside and guests choose to stay with us because they are seeking to retreat, relax and unwind. To keep this peaceful tranquillity, we do not allow any music or radios outside of the Shepherds hut. Please use headphones if you are listening to music outside.
​
After 11pm, the only sounds you should be able to hear are the owls hooting and the sound of deer rustling through the woods, as you star gaze.
​
In exceptional circumstances, we reserve the right to ask your party to leave if there is repeated noise after having received two warnings. As you will have breached the terms of your contract with us, no refunds will be forthcoming.
Drugs or prohibited substances are not permitted in the shepherds hut or on site, at any time.
Due to our insurance conditions children are not permitted in the shepherds hut as guests or visitors, at any time.
PARTIES & EVENTS
Parties or events are not permitted. The maximum number of persons using the accommodation at any time must not exceed 2 persons and only those listed on the booking can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. No external suppliers or third parties, such as styling companies or caterers, are allowed, unless they are our pre-approved suppliers.
DAMAGE AND BREAKAGES
Please leave your accommodation tidy and let us know if anything gets broken so we can replace it for our next guest. Accidents happen and we will only charge for replacements in exceptional circumstances, as we expect a fair degree of wear and tear. If the damage is directly attributable to the guest, then we reserve the right to request payment to cover all damages incurred directly during your stay.
​
Guests will be charged for any item(s) that are removed or lost from the accommodation.
PERSONAL INJURY & LOSS OF GUEST PROPERTY
The guest or members of his/her party cannot hold Fullabrook Farm Retreat responsible for injury sustained or the loss or damage to any belongings during their stay at Fullabrook Farm Retreat. The proprietor accepts no liability for accident, injury, loss or damage sustained by any residents, their family, visitors, vehicles or personal effects however caused.
RIGHT TO REFUSE
We reserve the right to refuse any booking and in exceptional circumstances, to cancel, modify or alter arrangements made for the guest. We reserve the right not to accept a booking or refuse entry if any of the booking conditions are not met, and to order any unauthorised person off the premises.
EXTREME WEATHER
Fullabrook Farm Retreat holds no responsibility for guests who are unable to attend the shepherds hut due to extreme weather or traffic conditions (e.g. snow, flooding, high winds, road traffic accidents/congestion, train delays, etc.). If a guest is unable to reach Fullabrook Farm Retreat due to adverse weather conditions or travel issues, you will lose your full payment and an alternative date will not be offered. Please ensure you have full holiday/travel insurance to cover such eventualities.
​
If we make the decision to cancel your stay for safety reasons due to extreme weather (snow or high winds), we will offer you an alternative date, subject to availability.
FORCE MAJEURE
Fullabrook Farm Retreat accept no liability for events prior to or during your stay totally beyond our control, e.g. destruction of property due to flood, fire, earthquakes or acts of nature; or if the property becomes uninhabitable due to irreparable damage or on Health & Safety grounds that could not reasonably have been foreseen. In such instances, refunds will be at the discretion of Fullabrook Farm Retreat management.
COVID-19
Before your stay…
If you are experiencing any symptoms of Covid-19 DO NOT travel to Fullabrook Farm Retreat. Please seek a PCR test and contact us.
​
If you test positive for Covid we require proof of a positive PCR test with your name on it before we can move your booking. If you have been asked to isolate by the official Track and Trace app we will need proof in the form of the email or text message you received before we can move your booking.
In the event that we have to temporarily close the glamping site due to quarantine, we will provide a full refund or offer you alternative dates.
WHAT ARE WE DOING…
Hand sanitiser is available inside the hut. We have a contactless entry system into the hut so you do not have to physically see anyone when checking in and out.
FULLABROOK FARM RETREAT RESERVES THE RIGHT TO CHANGE OR AMEND THESE TERMS AND CONDITIONS AT ANY TIME.